Manage Refund Reasons

In this guide, you'll learn what refund reasons are and how to manage them.

What's a Refund Reason?

A refund reason is a predefined reason for refunding an order. It helps you categorize and track refunds in your store.

When processing a refund, you can select a reason from the list of refund reasons you have set up.

View Refund Reasons

To view refund reasons in your store, go to Settings → Refund Reasons. Here, you can see a list of all the refund reasons you have set up. You can also search, filter, and sort the refund reasons to find the one you are looking for.

Your store may include some default refund reasons. You can use or delete them.

Create Refund Reason

To create a refund reason:

1. Go to Settings → Refund Reasons.
2. Click Create in the main section's header.
3. In the form that opens:
   • Label: Enter what is shown to customers or admin users.
   • Code: Enter a unique identifier for the reason that's used internally. Use lowercase letters and underscores (_). For example, pricing_error.
   • Description: Optionally enter a description for the refund reason.
4. When you're done, click Save.

Edit a Refund Reason

To edit a refund reason:

1. Go to Settings → Refund Reasons.
2. Find the refund reason to edit and click the three-dot menu in its row.
3. Choose Edit from the dropdown.
4. In the side window that opens, edit the refund reason's code, label, and description.
5. When you're done, click Save.

Delete a Refund Reason

Deleting a refund reason is irreversible.

To delete a refund reason:

1. Go to Settings → Refund Reasons.
2. Find the refund reason to delete and click the three-dot menu in its row.
3. Choose Delete from the dropdown.
4. Confirm by clicking Delete in the pop-up.